Purpose of Job We are currently seeking a talented IT Computer Systems Engineer - Mid Level for our Carrollton, TX Facility. Independently plans installs, integrates and validates systems software and hardware solutions. Manages technical change implementation across environments. Acquires and applies broad knowledge of the business, its products, and processes. Resolves issues of and navigates obstacles to deliver work product. Serves as a resource to less experienced team members on escalated issues of a routine nature. Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions that meet customer needs. Job Requirements ABOUT USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For(r), and we've ranked among Victory Media's Top 10 Military Friendly(r) Employers primar13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. ABOUT USAA IT Our most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 11 million members who rely on us every day. We are over 3,000 employees strong, a passionately supportive and collaborative team built on Agile principles. We've been a top-two Computerworld 100 Best Places to Work in IT five years in a row and were recently named a Top 50 Employer for Minority Engineers IT by Workforce Diversity Magazine. See what it's like to work for a company where your passion meets our purpose USAA Information Technology A Realistic Preview watch?featureplayerdetailpagevBefdTd4hu9U Primary Responsibilities Consistently applies learned processes, procedures and workflows to include however not limited to the software andor hardware environments in one domain. Generates new solutions leveraging competent skills and knowledge. Solve complex infrastructure and application problems independently. Considered fully qualified in one domain. May serve as a mentor to junior team members. May be a subject matter expert in one or more specializations within a domain. Utilizes troubleshooting techniques to determine problem root cause and apply knowledge of operational infrastructure to determine business impact. Perform system monitoring, daily check, diagnostic and corrective action, complex root cause analysis and implement corrective measures to prevent future service interruptions. Configures, maintains and monitors systems infrastructure to enhance availability, improve performance, and ensure adequate capacity. Minimum Requirements Bachelor's Degree or 4 additional years of related experience beyond the minimum in lieu of a degree. 4 or more years of relevant business support andor general information technology support experience. Proficient knowledge of systems administration andor systems programming skills, Websphere, Unix, Windows Server, Desktop OS internals or Mainframe domains. Preferred Requirements Current USAA contractor Proven proficiency in managing a complex structured cabling environment. Proven troubleshooting capabilities in a complex multi-vendor Hardware configuration. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. Relocation assistance is not available for this position. Department Systems Network Engineering Associated topics: equipment, infrastructure, ip, maintain, network, satcom, server, system engineer, system technician, technician
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