sanantonio | VP, Operations Protech in Bryan, TX

VP, Operations Protech

  • ABRA
  • $111,140.00 - 177,500.00 / Year *
  • 615 TX-21
  • Bryan, TX 77803
  • Full-Time
save job button



Overview

To direct and lead national operations (production and administrative) of Protech by establishing and maintaining company goals and standards for performance, growth and world class customer service through activities and services to support and measure the success of individuals and Protech overall



Qualifications

  • Previous Regional Manager or Director, Operations experience within aftermarket automotive services industry
  • Self-started, ability to work independently
  • Effective problem-solving skills; strong analytic skills
  • Excellent internal and external sales and customer service skills; Personable, friendly demeanor with World Class customer service approach to internal and external customers
  • Excellent communication skills; verbal and written
  • Ability to multi-task in a fast paced environment
  • Team Player
  • Must be at least 18 years of age
  • Must have a valid driver's license and be eligible for coverage
  • Satisfactory completion of a criminal background check
  • Ability to effectively communicate with others, oral and written
  • Ability to read and understand basics of repair instructions, written estimates and work orders
  • Maintain a well-groomed, professional appearance
  • Must be able to use/read computer keyboard and screen
  • Must have some knowledge in Excel and reporting management
  • Occasionally exposed to fumes, airborne particles, and/or caustic chemicals
  • Moderate noise levels in this working environment
  • Occasionally exposed to hot, cold, wet or humid conditions


Responsibilities

  • Develop overall growth and operations plan for Protech
  • Develop organizational structure and team as a foundation for future growth
  • Source and recruit qualified candidates for potential employment; establish pipeline for recruiting high quality talent for Protech leadership
  • Provide direction and leadership to ensure all Protech locations and mobile units are fully operational
  • Provide clear expectations and necessary tools, training & information
  • Ensure all Protech procedures are understood, implemented and consistently applied
  • Establish specific performance metrics and hold regions accountable through feedback & timely reviews
  • Recognize and reward good performance through timely and specific feedback; encourage teammate professional growth & career development
  • Identify, analyze & correct negative business trends using tools such as performance reporting and action plans for Protech management to address systemic and tactical issues
  • Resolve center, customer & client opportunities in a timely manner
  • Mitigate risk; recognize and proactively manage potential issues: Teammate, Safety, Client, Facility, etc.
  • Develop on the ground relationships with potential industry clients in support of the Chief Client Officer
  • Source, grow and maintain regional relationships; capitalize on market opportunities
  • Performs other duties as assigned

Associated topics: administrative assistant, administrative coordinator, administrative officer, administrative support, assist, beverage, chief operations officer, front office, records management, support


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.